Contact us

Stream-Labs technical support engineers provide 24/7 service through e-mail, Skype and Teamviewer.
If you need help or technical consultation, contact us through support@stream-labs.com

Software DEMO

We are using USB crypto keys ("dongles") to store software licenses. Please keep in mind, that dongles are not USB-flash drives, and contain only licenses, not software installers. To get software installer, please contact us.

There is two options to test VPlay software:

  • Without USB-key. In this mode, all IP/AV outputs are locked. You can test software, and check result in preview screen.
  • With USB-key. In this mode, you get fully functional software for 30-days. Please contact us, and we will send USB-key to you. After software purchase, we will remotely update the same dongle to permanent mode.

Supported OS

  • Windows 10 x64
  • Windows Server 2012 R2 x64
  • Windows Server 2016 x64

System requirements*

For 1-3 standard definition (SD) channels simultaneous playout on one server:

  • Intel Core i5 v4
  • 4-8 GB RAM**
  • Intel HD Graphics or NVIDIA GPU with directX 11 or higher support

For 1 high definition (HD/FullHD) channel or 4-6 standard definition channels simultaneous playout on one server:

  • Intel Core i7 v4
  • 8-16 GB RAM**
  • NVIDIA GPU with directX 11 or higher support

For 2-3 high definition (HD/FullHD) channels simultaneous playout on one server:

  • x2 Intel XEON E5
  • 16 GB RAM**
  • NVIDIA GPU with directX 11 or higher support

Additional HDD/SSD or external storage is recommended for media library.

* provided recommendations are for informational purposes only, each configuration should be calculated individually.

** It is important to use memory in multichannel mode - 4 x 2GB or 4 x 4GB sticks, for example.

Recommended Hardware

VPlay support Stream-Labs, Blackmagic Decklink, AJA and  DekTec cards.
We recommend to operate with this cards:

  • SD/HD/3G-SDI I/O: Alpha HD
  • SD/HD/3G-SDI input: MH4LM
  • Analog Composite/S-Video/YUV input: MS416

Our clients: