Support

​Before contacting support

To make our assistance fast and effective, please prepare the following details:

• Contract number or customer name
• Your contact phone number, email, and contact person’s name
• A detailed description of the issue, conditions, and equipment location
• List of equipment, processes, and applications involved
• Remote access information for our service engineer (if required)
• Summary of analysis performed and actions taken
• Relevant files, logs, screenshots, or any other materials to help diagnose the problem

​Choose the right communication channel

Available support channels depend on your service plan. Please choose accordingly to ensure the fastest response.

​One request — one issue

Submit separate requests for unrelated questions or topics to keep support efficient.

​Ticket confirmation

After submitting your request, you’ll receive a confirmation email with a ticket number. Use this number to track your request and ensure smooth communication with our support team.